Ashfaq Ahmed Hamgi

FAQ About Ashfaq Ahmed Hamgi

• What is Ashfaq Ahmed Hamgi's address?

  Ashfaq Ahmed Hamgi is located at
  Bengaluru, Bengaluru, India

• What is Ashfaq Ahmed Hamgi's job title?

  Ashfaq Ahmed Hamgi is a
  An accomplished professional with 17 years of experience (13+ in COLT, 4 in Airtel) in Telecom Billing Operations and Customer Service Back Office Operations, specializing in: • The expert in telecom billing, reporting, analysis, handling non-fault escalations and resolving customer disputes through strong relationship building skills. • Billing Expertise include Order Entry, Order Management, Provisioning, Pre-bill checks, Post bill checks, Bill Plan Migration, Billing Dispute Resolution, process credit/ adjustments & rebills, Manual CDR Rerating, performing UAT’s and Revenue Assurance activities. • Developed expertise in handling Customer Service Back Office Operations, gained excellence in resolving any non-voice issues that impact Net Promoter and Net Easy Scores (NPS / NES) of the department. • Managing the delivery of high-quality customer experience, increasing customer satisfaction, adhering to the SLAs and work processes in accordance with overall business goals, while ensuring efficient operations • Leading teams, implementing best practices, and driving performance improvements; comfortable within a multi-cultural environment • Extensively worked in the Telecom domain with Progressor, Kenan FX, Siebel CRM, SQL, MS-Excel and MS-Access as the technology base applications. Colt Technology Services

• What industry does Ashfaq Ahmed Hamgi currently work in?

  Ashfaq Ahmed Hamgi currently works in the
  Colt Technology Services

• What is Ashfaq Ahmed Hamgi's area of expertise?

  Ashfaq Ahmed Hamgi specializes in
  An accomplished professional with 17 years of experience (13+ in COLT, 4 in Airtel) in Telecom Billing Operations and Customer Service Back Office Operations, specializing in: • The expert in telecom billing, reporting, analysis, handling non-fault escalations and resolving customer disputes through strong relationship building skills. • Billing Expertise include Order Entry, Order Management, Provisioning, Pre-bill checks, Post bill checks, Bill Plan Migration, Billing Dispute Resolution, process credit/ adjustments & rebills, Manual CDR Rerating, performing UAT’s and Revenue Assurance activities. • Developed expertise in handling Customer Service Back Office Operations, gained excellence in resolving any non-voice issues that impact Net Promoter and Net Easy Scores (NPS / NES) of the department. • Managing the delivery of high-quality customer experience, increasing customer satisfaction, adhering to the SLAs and work processes in accordance with overall business goals, while ensuring efficient operations • Leading teams, implementing best practices, and driving performance improvements; comfortable within a multi-cultural environment • Extensively worked in the Telecom domain with Progressor, Kenan FX, Siebel CRM, SQL, MS-Excel and MS-Access as the technology base applications.

• Which languages does Ashfaq Ahmed Hamgi speak? 

  Ashfaq Ahmed Hamgi speaks the following languages:
  No languages available.

• Which industries has Ashfaq Ahmed Hamgi previously worked in?   

  Ashfaq Ahmed Hamgi has prior experience in the following industries:
  Colt Technology Services , Colt Technology Services , Colt Technology Services , Airtel Broadband , Airtel Broadband , Nataraj

• What is Ashfaq Ahmed Hamgi’s work experience?  

  Ashfaq Ahmed Hamgi has the following professional experience:
  Colt Technology Services , Colt Technology Services , Colt Technology Services , Colt Technology Services , Airtel Broadband , Airtel Broadband , Nataraj , Colt Technology Services .

• How can I find Ashfaq Ahmed Hamgi on LinkedIn?  

  You can view Ashfaq Ahmed Hamgi’s
  LinkedIn profile at LinkedIn URL.

• What are Ashfaq Ahmed Hamgi’s work email addresses?  

  Ashfaq Ahmed Hamgi’s work email addresses are
  [email protected].

• What company does Ashfaq Ahmed Hamgi work for?  

  Ashfaq Ahmed Hamgi works at
  Colt Technology Services